Head Of Audiology

Hearing Direct is seeking a talented, focussed professional to take Hearing Direct to the next level.

Dedicated to helping the hard of hearing enjoy the sounds they love; our online services are unrivalled. Providing a wide range of products including hearing aids, batteries, wax guards, tubes, domes as well as amplified phones and many other life enhancing products.

As part of the senior management team, the Audiology department is our focus to grow and develop the business. We have supplied over 50,000 Hearing Aids to customers across the UK, Europe and America and our plans for investment and growth over the next few years are heavily focussed on our online Audiology department.

Job description

Working within an established team of audiologists and customer services personnel you will be the face of Hearing Direct. Providing telephone / video and email support on hearing aids and hearing aid accessories.

Maintaining close links with Hearing Direct’s suppliers is a key part of the role; working to ensure the latest information on existing and new product ranges is effectively shared within the business and on our various sales platforms.

Alongside the General Manager and Ecommerce Administrator you will be tasked with shaping the product portfolio, identifying product gaps, and managing new product launches as and when required.

You’ll work closely with Hearing Direct’s digital marketing agency to help maximise product impact online, through blogs, social media and marketing content.

Day to day responsibilities

  • Managing our busy audiology department
  • Providing (remote) one to one Hearing aid consultations with our customers
  • Ensuring new hearing aid orders are programmed and fulfilled successfully
  • Managing fine tuning (either remote or in house) effectively
  • Managing incoming hearing aid repairs
  • Assisting customer services with product related queries

Required qualifications

  • Hearing aid audiologist / hearing aid dispenser
  • Registered with HCPC/RCCP
  • This is a senior position within the business, requiring a minimum of 5 years clinical experience
  • The ability to demonstrate a background in a wide range of different hearing aid products would be a distinct advantage.

Desired skills & personality attributes

  • Excellent verbal and written communication skills.
  • Outstanding customer service is key to the business, particularly as in-person appointments are not offered.
  • Decision maker. Your thoughts and ideas will have a direct impact on the business.
  • A team player. Everyone is key to making our business a success.
  • Willingness to assist on tasks not in the day-to-day job description.
  • Good computer literacy. A willingness to learn and utilise IT systems effectively

The role

Office based:                           Near Stockbridge, Hampshire.

Hours:                                      Monday to Friday 09.00 – 17.00.

Reference ID:                          HDI – Audiologist

Expected start date:              ASAP

Job Types:                              Full-time, Permanent

Salary:                                     Up to £55,000.00 per year

Please contact Mr. David McLaren in writing, with your CV and a brief cover letter.

Email: David@hearingdirect.com

Address: Hearing Direct International Limited. 4 Nine Mile Water Business Park, Nether Wallop. Stockbridge. SO20 8DR

Tel: 01264 313119